Returns

Not happy or have a question?

Not happy with your purchase, does the product not meet your expectations, or do you not know how to use it properly?

You can always contact our customer service first. We're happy to help if you have any questions.

All instructions for use can be found in the packaging of the products themselves and on the product pages on this website.


Contact options


Our Ted Hilley money back guarantee

If you are a new customer, we understand that you want to try the product first.

Not happy? Please contact us first.

Perhaps we can help you with some tips to make the product work for you after all. We have nearly 100 five-star reviews for a reason.

Cancellation periods

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return the product. You will then receive a full refund, including shipping costs. We will cover the return costs from your home to our online store.

If you exercise your right of withdrawal, the product must be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging.

If the product is damaged or the packaging is damaged beyond what is necessary to sell the product, we may charge you for the product's diminished value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.

To exercise this right, you can contact us at service@tedhilley.com . We will then refund the order amount due within 14 days of registering your return, provided the product has been returned in good order.

Non-returnable

  1. Products with signs of use, other than simply testing the product.

  2. Products where the product itself and/or the packaging is damaged and can no longer be reused

  3. Any item that is registered for return more than 14 days after delivery.

  4. Any item not received by us within 14 days of notification.

Return

PLEASE NOTE: You can only return products after contacting our customer service.

We want to understand what's wrong with the products and why they're not working for you, so we can potentially solve the problem or help you in another way.

In summary:

  1. Is your notification within 30 days of purchase?

  2. Have we been in touch?

  3. Does your return meet the conditions?


You can then return your unused and undamaged products (note: the original product packaging must also be undamaged!) to us, see below.

If the product is damaged or the packaging is damaged beyond what's necessary to try it out, we may charge you for the reduction in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.


How to return a product

1) Register your return via service@tedhilley.com  

Please indicate what you wish to return and why.

Please use the word RETURN and your

You can easily find this order number at:

  • your own account page (if you have created an account)
  • in the email confirmation you received from us after your order was shipped

Can't find this information? Please contact customer service . We're happy to help.

2) Wait for our confirmation

Please wait for approval first and then for the shipping label that we will send you.

3) Package your product
Use sturdy packaging, preferably the original box, to pack the product. And don't forget to fill and seal everything securely.

4) Print the shipping label or select the QR code if available

Print your shipping label immediately and stick it on the box. Or use the QR code to return items without a printer.

5) Take your package to the selected shipping point
Drop off your package at your chosen parcel point. Returns are free! You'll receive a shipping confirmation.

Refund or exchange
If everything is OK, we will refund your purchase amount (including any shipping costs) within 3 working days of receiving your product.


Return address

Ted Hilley International
Village Street 53A
6587 AW Middelaar
The Netherlands

Ted Hilley International cannot be held responsible for shipments that do not arrive to us.


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Our official return policy

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period expires 30 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or, in the case of delivery in parts, the last good or part of the goods).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us without undue delay, and in any event not later than 7 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you return the goods before the period of 30 days + 7 days has expired. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, our returns form, or e-mail).

LAST UPDATE: JULY 18, 2025